Advances in Community Paramedicine in Response to COVID-19

  • Batt, A.M., Hultink, A., Lanos, C., Tierney, B., Grenier, M., Heffern, J. (2021). Advances in Community Paramedicine in Response to COVID-19. Canadian Standards Association, Toronto, ON.

Download the report for free here

Executive Summary

Paramedics across Canada work collaboratively with other community partners to help ensure patients receive the services they require and the high quality in-home and in-community care they deserve. Community paramedicine programs aim to allow patients in all stages of life (e.g., older adults, persons with disabilities, persons living with chronic disease) to remain at home or in long-term care settings safely; decrease unnecessary 911 calls; decrease Emergency Department (ED) visits and length of hospital stay; educate and relieve stress for family and caregivers; and improve the quality of life of patients by keeping them actively engaged and informed. Community paramedic programs provide alternative models of care to improve support and access for vulnerable community members, including seniors and those living with chronic conditions.

The declaration of the COVID-19 pandemic in March 2020, and the subsequent public health measures across Canada demanded a change in service delivery models from many health care professions, including paramedics. This change particularly challenged community paramedicine programs in terms of meeting the needs of most vulnerable populations. Unfortunately, the pandemic highlighted the continued prevalence of social inequities in Canada, especially in already marginalized groups, and the importance of social connectedness and caregiver wellbeing solutions. In this research report, the results of a comprehensive literature review and a stakeholder engagement exercise across Canada were combined to provide insight into the innovations in service delivery, program focus, and the collaborative efforts of community paramedicine programs in response to COVID-19.

Community paramedicine programs have evolved to meet the needs of their communities. They have achieved this by responding to COVID-19 in collaboration with public health agencies; leveraging technology to facilitate remote monitoring and virtual visits; addressing social inequities in their communities, such as access to health care and social services; and by meeting the needs of vulnerable populations, who already faced issues in equity of access to services prior to the pandemic.

The COVID-19 pandemic has highlighted the essential collaborative care role community paramedicine programs can provide to patients in their homes or communities. These programs have demonstrated their ability to support public health measures, provide home and community-based care, and most importantly, collaborate with other health care professionals in coordinating and providing care to Canadians regardless of social circumstances.


  • Alan M. Batt, MSc, PhD(c), Fanshawe College
  • Amber Hultink, BHSc-P, County of Renfrew Paramedic Service
  • Chelsea Lanos, BSc, MSc(c), County of Renfrew Paramedic Service
  • Barbara Tierney, County of Renfrew Paramedic Service
  • Mathieu Grenier, MAL, County of Renfrew Paramedic Service
  • Julia Heffern, Queens University

Project Advisory Panel

  • J.D. Heffern, First Nations and Inuit Health Branch, Indigenous Services Canada
  • Pierre Poirier, Ottawa Paramedic Service
  • Babak Owlam, CSA Group (Project Manager)
  • Kay Penn, CSA Group
  • Matthew Doyle, CSA Group


The authors wish to thank our interviewees for their valuable insights that informed this report.

Financial Support

This work was generously supported by a Centre for Aging + Brain Health Innovation (CABHI) Spark grant. CABHI had no influence on the study design, study conduct, analysis of data, or writing of the report.


This work has been produced by the authors and is owned by Canadian Standards Association. It is designed to provide general information in regards to the subject matter covered. The views expressed in this publication are those of the authors and interviewees. The authors and Canadian Standards Association are not responsible for any loss or damage which might occur as a result of your reliance or use of the content in this publication.


2021 Canadian Standards Association. All Rights Reserved.

Leave a Comment

Your email address will not be published. Required fields are marked *